Effective Date: 27/05/2025
At Tromart.com, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward refund policy to ensure a smooth experience.
1. Eligibility for Refunds
You may request a refund or exchange if:
- The product is defective, damaged, or incorrect upon delivery
- You received the wrong item
- The product does not match the description on our website
2. Refund Request Process
To request a refund or exchange:
- Contact our support team within 7 days of receiving your order at support[at]tromart.com with your order number and reason for the request.
- Provide photos or evidence of the issue (if applicable).
- Our team will review your request and guide you through the next steps.
3. Return Shipping
- For eligible returns, customers are generally responsible for return shipping costs unless the return is due to our error (wrong or defective item).
- We recommend using a trackable shipping method to return items.
4. Refund Processing
- Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed back to the original payment method within **7–14 business days**.
- Shipping fees are non-refundable.
5. Non-Refundable Items
- Gift cards
- Downloadable software or digital products (if applicable)
- Items damaged due to misuse or accidental damage
6. Exchanges
- Exchanges for different sizes, colors, or products are handled as a return and new purchase.
- Please contact support for assistance.
7. Contact Us
If you have any questions about our Refund Policy, please contact:
Email: support[at]tromart.com
Phone: +2347088755203
Thank you for shopping with Tromart.com. Your satisfaction matters to us.