Effective Date: 27/05/2025
At Tromart.com, we strive to deliver your orders promptly and safely. This Shipping Policy explains how we handle shipping, delivery times, and related information.
1. Shipping Areas
We offer worldwide shipping to most countries. Shipping availability may vary depending on product and destination.
2. Shipping Methods & Delivery Time
- Shipping times depend on your location and the shipping method selected at checkout.
- Estimated delivery times typically range from 3 to 21 business days, depending on the destination and carrier.
- Please note that delivery times are estimates and may be affected by customs, holidays, or unforeseen delays.
3. Shipping Costs
- Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
- Free shipping promotions may apply to eligible orders as specified on the website.
4. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Processing may take longer during peak seasons or holidays.
5. Tracking Your Order
- Once your order ships, you will receive a confirmation email with a tracking number.
- Use this number to track your shipment through the carrier’s website.
6. Customs, Duties & Taxes
- Import duties, taxes, and customs fees may apply depending on your country’s regulations.
- These charges are the responsibility of the customer and are not included in the product or shipping price.
7. Lost or Damaged Shipments
- If your shipment is lost or arrives damaged, please contact us immediately at support[at]tromart.com.
- We will work with the carrier to resolve the issue as quickly as possible.
8. Contact Us
For any shipping questions or concerns, contact:
Email: support[at]tromart.com
Phone: +2347088755203
Thank you for choosing Tromart.com. We appreciate your trust and business.